Facal

Facal

www.facalscale.it

FACAL is an Italian family-run business specialized in access equipments manufacturing, i.e. ladders and scaffoldings, made from aluminium, iron and fibreglass.

FACAL is well known for its 100% Made in Italy top quality products. Indeed, since three generations, the company philosophy is based on the the founder Achille Negretti's entrepreneurial idea: FACAL ladders and other products must last and keep value. This is possible thanks to the top quality and safety of the product, always certified in compliance with European norms and with a great quality/price ratio.

The constant products range development allows us today, thanks to new articles planning and to the research of reliable and efficient business partners, to reach the end user whether he is a professional, an artisan, a company or simply someone who wants to practice a hobby.
 

digitization and integration of processes

Siglacom's Digitization and Integration Service makes available to its customers the Strategic Digital Development Team available to companies, who need multi-channel integration to make all the various company areas communicate with each other through the digital tool with the relative reference software present or implementable in the organization itself (management, crm management, web platform, e-commerce, cloud computing, crypto currencies ... etc.).

Since 1996 Siglacom has been supporting companies that invest in the digitalization and optimization of processes, from the experience gained in over 20 years Siglacom provides the know-how of its Strategic Digital Development Team to facilitate digital integration processes, allowing a single referent to manage in an integrated way, multiple platforms that can communicate and interact with each other, maximizing the effectiveness and efficiency of management processes.

Some of the main integration processes carried out by the Strategic Digital Development Team are:
  • Management integration with web platforms
  • Integration of e-commerce with management and CRM systems
  • Digitization of paper catalogs with Digital Brochures
  • Integration of business systems with cloud technology
To encourage the processes and the fast development of the business of its partners, Siglacom has built its own proprietary platform that can be customized according to the needs of its customers, ensuring tailor-made design that makes the integration of IT systems simple.
The Siglacom Web Platform can also be interfaced with all the management software available on the market and has been specifically integrated with the most modern cloud computing technologies.
 
Siglacom Customer Care
Siglacom supports its customers as real partners, to ensure the best possible level of coaching has built a customer service department that ensures a single referent for the entire duration of the project and a prompt response to the needs of the customer.

integrated operational support in a omnichannel approach

The integrated operational support of Siglacom supports the customer in the design development and activation of a series of operations for the management and development of their business, relying on a flexible structure with specific expertise and know how structured since 1996.

Siglacom provides its departments (Graphic design, Movie, software engineering, cloud platform, visual merchandising, event, etc. ..) for an integrated management of the operational activities of its customer ensuring a contact contact unique and continuous so as to make it easily external and controllable all or some of the operative activities that go from the production of physical and digital material to the realization of Video tailor made.

The main departments that are part of the Siglacom operational support program:
  • Graphyc & Design
  • Movie & Service
  • Photography & Shooting
  • Cloud computing
  • Software development
  • Web platform
  • E-commerce platform
Siglacom's integrated operational support in optichannel approac is available in different configurations suitable for each specific case ranging from start-ups to well-established international companies operating all over the world who need a strategic partner able to offer a high-value service added.
 
Siglacom Customer Care
Siglacom affianca i propri clienti come fossero veri e propri partner, per garantire il miglior livello di affiancamento possibile ha costruito un reparto di servizio clienti che assicura un referente unico per l’intera durata del progetto ed una prontezza di risposta alle esigenze del cliente costante.
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